How do I return an item?
Tree Gifts / Trees By Post
If you would like to return a tree gift please email us within 3 days of receiving your tree(s).
You will need to email us a photo of the tree(s) and packaging so we can assess that it is in a returnable condition.
On cancellation, you acknowledge that the goods are not damaged and that you accept risk on returning the goods.
All items must be returned in the same condition in which you received them. Please include your order number and reason for return inside the box. Once we have received your return, your refund will be received within 7 working days.
Tree gifts are returned at your own expense.
Until we receive the goods you are returning, they are your responsibility. Please obtain proof of postage from your chosen delivery service.
For your protection and peace of mind, we recommend you use a recorded delivery service.
Goods should be returned to us in the original packaging within 14 days of receipt.
If the tree has been damaged or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the tree needs to be reduced in price for resale.
Refunds cannot be made on trees received after 14 working days.
If you would like to cancel or change your tree dedication please email us within 3 days of receiving your dedication certificate.
We'll issue a refund within 7 days of your cancellation.
If you want to change the region / woodland where you tree has been planted, email us with the details and we'll update your tree details on the My Tree page.
If you need the details updated on your dedication certificate, we'll issue you with a new e-certificate free of charge.
If you require a new paper certificate to be issued, an additional postage fee will need to be paid.
When we generate our dedication certificates we use the exact text that you entered on the Tree Dedication form. In the unlikely event that we made a mistake on your paper dedication certificate, then we will post a corrected paper certificate free of charge.